May has arrived, and we're in the middle of the 2019 peak home buying season. Buyers have shaken off the winter doldrums and are looking for that new home they can move into before the next school year. Early metrics from the Mortgage Bankers Association show this year’s spring season has promise:
Having a Process to Set Expectations Is Key Buyers typically do not have an understanding of how the process works going in. A successful and satisfying home buying experience for the customer needs to start with an explanation ofjust that. When your agents outline the steps a buyer needs to take when purchasing a home, it can avoid misunderstandings and unnecessary frustration (on both sides). Buyers will understand:
At Weichert, we coach our associates and brokerages on the importance of this step in delivering a positive customer experience and provide the sales tools to help walk customers through these conversations, such as our Buyers’ Consultation Guide and Buyer/Seller Guide. In addition, https://weichert.com is a fantastic tool for buyers both before they meet with you and once they make contact. The Weichert online resource center for consumers includes:
How A System and Resources Help Customers Bond with your Agents Having organized, cohesive, well-thought out resources to share will help your agent team engage more effectively with clients and help them provide a higher level of service:
Original content posted on https://www.weichertfranchise.com/blog/how-good-is-your-process-for-working-with-home-buyers/
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